Shipping & Returns
Shipping
Coverage:
We ship to the entire Peninsula, the Balearic Islands, and the Canary Islands.
We currently do not ship to Ceuta or Melilla .
Shipping times and costs:
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Peninsula Standard: 24/48 business hours – €5.30
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Peninsula Express: 24 business hours – €6.90
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Balearic Islands: 48/72 working hours – €7.90
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Canary Islands: the delivery time may be longer due to customs procedures – €28
Free shipping:
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For orders over €70 (Peninsula and Balearic Islands)
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For orders over €150 (Canary Islands)
Exchanges and Returns
We accept returns and exchanges for products purchased directly from hushandhush.com . If the purchase was made through an authorized retailer, the return must be processed at that location.
Incidents: If the order arrives damaged or incomplete, please report it immediately.
To process your exchange or return, or to report an incident, please contact us at info@hushandhush.es or +34 663 22 54 22 .
Returns of opened or used products are not accepted.
1. Exchange or Return due to withdrawal
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Deadline: 15 business days from receipt.
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Conditions: Unused and unopened product, in its original packaging.
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Refund: Once the status has been verified, we will refund the amount using the same payment method within a maximum of 14 days .
2. Return due to error or defect
to info@hushandhush.es or +34 663 22 54 22 .
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Deadline: 15 business days from receipt.
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Conditions: original packaging and unused product.
Refund: The full amount and return shipping costs will be refunded.