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Shipping & Returns

Shipping

Coverage:
We ship to the entire Peninsula, the Balearic Islands, and the Canary Islands.
We currently do not ship to Ceuta or Melilla .


Shipping times and costs:

  • Peninsula Standard: 24/48 business hours – €5.30

  • Peninsula Express: 24 business hours – €6.90

  • Balearic Islands: 48/72 working hours – €7.90

  • Canary Islands: the delivery time may be longer due to customs procedures – €28

Free shipping:

  • For orders over €70 (Peninsula and Balearic Islands)

  • For orders over €150 (Canary Islands)

Exchanges and Returns

We accept returns and exchanges for products purchased directly from hushandhush.com . If the purchase was made through an authorized retailer, the return must be processed at that location.

Incidents: If the order arrives damaged or incomplete, please report it immediately.

To process your exchange or return, or to report an incident, please contact us at info@hushandhush.es or +34 663 22 54 22 .

Returns of opened or used products are not accepted.

1. Exchange or Return due to withdrawal
  • Deadline: 15 business days from receipt.

  • Conditions: Unused and unopened product, in its original packaging.

  • Refund: Once the status has been verified, we will refund the amount using the same payment method within a maximum of 14 days .

2. Return due to error or defect

to info@hushandhush.es  or +34 663 22 54 22 .

  • Deadline: 15 business days from receipt.

  • Conditions: original packaging and unused product.

Refund: The full amount and return shipping costs will be refunded.